Terms and Conditions

Terms and Conditions

Terms of Car Service; THESE TERMS OF CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND SECOND CITY LIVERY SERVICE governing your use of the services (“Services”) offered by Second City Livery Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website (“Site”) located at www.secondcitylivery.com. These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. Second City Livery Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on January 1st, 2019. PRICING POLICY; All advertised fares  are subject to change without notice and may vary due to Holidays, Proms, Weddings, Sporting Events, Concerts, Etc. RATE ESTIMATE; The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Please note: Second City Livery Service reserves the right to cancel any reservation with or without notice. Fees for additional mileage, tolls, wait-time, additional stops, parking, airport fees, peak-hours, etc. may not be included in the estimate and will increase your rate. ADDITIONAL CHARGES; Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office 312-448-8787 before proceeding on your way.

DOWN PAYMENTS; a 30% non-refundable down payment is mandatory when booking Passenger Vans, Buses, Mini-Buses, Party Buses and Stretch Limousines. FULL non-refundable down payments are mandatory for Passenger Vans and Stretch Limousines if the client is requesting a reservation within 3 days. FULL non-refundable down payments are mandatory for Buses, Mini-Buses, Party Buses if the client is requesting a reservation within 7 days. Sedan and SUV orders do not require down payments unless directed by Second City Livery Service. *Please review our Cancellation Policy below for further details* CLEANING FEES; Second City Livery Service requires a $250 Cleaning Fee Deposit for all Buses, Mini-Buses, Passenger Vans, Stretch Limousines and Party Buses in the event any vehicles need to be cleaned professionally following any completed reservations. The full cleaning fee is refunded once the vehicle is inspected and shows no professional cleaning is required. TOLLS; Based on traffic, weather, road conditions or hours of the day, your driver will make a determination of the safest and fastest route to your destination. He may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. Passengers will be charged the full toll rate. Discounted rates do not apply. Tolls may vary from trip to trip based upon the route taken. Round trip tolls will be charged on trips where the driver can not return to Chicago without paying a toll. When traveling in a Sedan, SUV, Passenger Vans, Buses, Mini-Buses, Party Buses and Stretch Limousines a mandatory gratuity of 20% will apply. WAITING TIME; Waiting time is charged in 15 minute increments and in comparison to your vehicles hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at O’Hare Airport and/or Midway Airport is applied from the time the clients flight is scheduled to land. Domestic flight arrivals complimentary waiting time is 30 minutes and International flight arrivals complimentary waiting time is 1-hour (Ex. If you have an international flight that was scheduled to land at 3:00pm but landed at 2:30pm, your complimentary wait time will be until 4:00pm, not 3:30pm). We do not charge waiting time if we see your flight has been delayed. Waiting time charges may also be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as wait-time, etc. Complimentary waiting time when not being picked up from the airports is 10 minutes. PEAK HOURS; When booking a reservation to be picked up Monday-Friday between the hours of 6:00am-9:00am and/or 3:00pm-6:00pm there will be an additional $10.00 fee added to your fare due to heavy traffic conditions. Booking a reservation between the hours of 12:00am-4:00am there will be an additional $15.00 “night-owl” fee added to your fare. The “night-owl” fee is applied 7 days a week. ADDITIONAL STOPS; The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans and SUV’s are $15.00 per stop. This pricing for stops applies to a stop(s) while heading toward the passenger’s final drop-off destination (Ex. If you need to go from O’Hare Airport to Chicago, any stop while going toward Chicago will be $15.00. If you need to make a stop(s) at a suburb or any town that is not heading toward your final drop-off location in Chicago will incur additional mileage fees on top of your additional stopping fee). You may obtain an exact quote for additional stops in advance by phone at 312-448-8787 or email us at support@secondcitylivery.com. HOURLY CHARTERS; when booking a reservation for an hourly charter, the prices reflect a 20 mile limit per hour to the vehicle you have chosen. Any miles over your limitation will be billed at $3.25 per mile for sedans and $3.95 a mile for SUV’s. (Ex. If you book a vehicle for 5 hours, you will be allowed 100 miles during that time frame. If you end up traveling 110 miles, there will be an additional $32.50 charge for a sedan and a $39.50 charge for an SUV). LONG DISTANCE CHARTERS; For Long Distance Charter Pricing please contact Second City Livery Service at 312-448-8787 or by email at support@secondcitylivery.com. MEET & GREET; When requesting a meet and greet service from Midway or O’Hare Airports (or any other airports) the current price is $25.00 for the service alone. The $25.00 does not include parking fees, cart rental fees, airport fees, etc. AIRPORT FEES & PARKING FEES; When booking a reservation from Midway or O’Hare Airports, airport fees will be added to the fare. The airport fees and/or parking fees are based upon the parking rates and fees issued by the City of Chicago. Currently, the City of Chicago charges all Taxi and Livery drivers $4.00 when entering the airports to pick up their passengers. CANCELLATIONS; You will not be charged for a Sedan or SUV reservation if you cancel your trip at least 24 hours before your scheduled pick up. If you are cancelling your reservation within 24 hours of your scheduled pick up your credit card will be charged 25% of the total reservation fare. If you are canceling your reservation within 4-hours of your scheduled pick up, you will be charged the FULL reservation fare. Cancellations for Passenger Vans and Stretch Limousines must be made at least 3 days before your scheduled reservation to avoid being charged the FULL fare of your reservation. Buses, Mini-Buses and Party Buses must be cancelled at least 7 days before your scheduled reservation to avoid being charged the FULL fare of your reservation. In order to avoid cancellation fees, clients must notify Second City Livery Service by phone at 312-448-8787 or by email at support@secondcitylivery.com. After being notified of any cancellation requests, Second City Livery Service will provide their clients with a “Cancellation Confirmation” through email. Please save the “Cancellation Confirmation” email for your records.

NO SHOWS; If Second City Livery Service is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying Second City Livery Service may also result in a no-show charge. CHANGE POLICY; Second City Livery Service requires that all reservation changes for any Sedan or SUV pick up must be received by phone at 312-448-8787 or by email at support@secondcitylivery.com at least 24 hours prior to pick-up. Changes for Stretch Limousines and Passenger Van reservations must be made at least 3 days before the scheduled reservation. Any reservation changes for Buses, Mini-Buses, Party Buses must be made at least 7 days before the scheduled reservation. *Please review our Down Payment and Cancellation policies shown above* CREDIT CARD POLICY; When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. Second City Livery Service may ask for more than one form of identification to ensure the validity of the card and to protect the company from fraudulent charges. Second City Livery Service may also contact law enforcement in the event of any fraudulent activities. Second City Livery Service accepts all of the following credit or debit cards for payment: American Express, VISA, MasterCard and Discover. CREDIT CARD PROCESSING; Credit cards are processed within 24 hours of creating a trip. The charges will appear on your statement as the date of processing, not the trip date. All transactions are handled in a safe, encrypted format by a secure server to ensure Second City Livery Service and their customers’ maximum security for the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information. VIRTUAL CREDIT CARDS; Second City Livery Service does not accept online-only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online use. Second City Livery Service shall not assume responsibility or liability in connection with the use of online-only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online transactions. Second City Livery Service shall have no obligation to honor transactions made with such cards.

RATES AND BILLING; All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, waiting time, etc. Second City Livery Service rates are inclusive of taxes. AFFILIATE SERVICE POLICY; Second City Livery Service utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients. VEHICLE IMAGES; Vehicle images presented on the Second City Livery Service website may differ from the actual vehicle. LOST OR DAMAGED ITEMS; Second City Livery Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office at (312) 448-8787 for our support team or email us at support@secondcitylivery.com. Second City Livery Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates. EXCLUSIONS AND LIMITATIONS OF LIABILITY; Second City Livery Service and its Affiliates are not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays. Second City Livery Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.

SECOND CITY LIVERY SERVICE SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS. YOU AND SECOND CITY LIVERY SERVICE EACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS. SECOND CITY LIVERY SERVICES’ FARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT. THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY SECOND CITY LIVERY SERVICE.

PET POLICY; With the exception of service animals and lap dogs, Second City Livery Service reserves the right to charge $25.00 per pet that boards any vehicle. Any animal over 25 lbs. must ride in an SUV or Passenger Van, with the exception of service dogs. ALL animals must be leashed or in a carrier when traveling in a Second City Livery Service affiliated vehicle. We request that when traveling with a pet, you notify a reservation specialist in advance so that Second City Livery Service can accommodate you. If you fail to notify a reservation specialist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet, with the exception of service animals. Second City Livery Service reserves the right to charge a cleaning fee for any pets that may have been required to clean up after for any reasons. GENERAL PROVISIONS; You and Second City Livery Service have agreed to these Service Terms within the State of Illinois for all purposes. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) Cook County, Illinois. These Service Terms and their validity and effect will be interpreted under, and governed by, the laws of Illinois, without regard to its conflict of law provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non convenes. You agree to reimburse Second City Livery Service for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you. These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between Second City Livery Service and you, and supersede all previous written or oral agreements between Second City Livery Service and you. No action (or inaction) by Second City Livery Service may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.

Copyright © 2019 Second City Livery Service. All rights are reserved.

55 E. Monroe St.
38th Floor, Suite 3800
Chicago, IL 60603

support@secondcitylivery.com

312.448.8787