Terms and Conditions

Terms and Conditions

Terms of Car Service; THESE TERMS OF CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND SECOND CITY LIVERY SERVICE governing your use of the services (“Services”) offered by Second City Livery Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website (“Site”) located at www.secondcitylivery.com. These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. Second City Livery Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on January 1st, 2021. PRICING POLICY; All advertised fares are subject to change without notice and may vary due to Peak Hours, Weekends, Holidays, Proms, Weddings, Sporting Events, Concerts, etc. RATE ESTIMATE; The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Please note Second City Livery Service reserves the right to cancel any reservation with or without notice. Fees for additional mileage, tolls, waiting-time, additional stops, parking, airport fees, peak-hours, etc. may not be included in the estimate and will increase your rate. ADDITIONAL CHARGES; Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office at 312-448-8787 before proceeding on your way. **COVID-19; Due to COVID-19 Second City Livery Service has implemented the CDC (Center of Disease Control), Department of Health and State of Illinois Protocol Guidelines for the safety of our passengers and drivers. All vehicles of Second City Livery Service are disinfected before and after each trip is completed. Second City Livery Service’s drivers and/or affiliate drivers are required to stay home and quarantine for a minimum of 2 weeks if they are showing COVID-19 symptoms. All active drivers are required to wear face-coverings and are also required to provide all passengers with hand sanitizer. We will continue to monitor the Center of Disease Control (CDC) guidelines to ensure we are taking the proper steps for the safety of our passengers and drivers. Please note if anyone at their pickup location has been sick or quarantined due to COVID-19, or has been in recent close contact with someone showing COVID-19 symptoms, please contact Second City Livery Service at 312-448-8787 to reschedule your transportation to a more advantageous time frame for the safety of both passengers and drivers**

DOWN PAYMENTS; a 30% non-refundable down payment is mandatory when booking Passenger Vans, Buses/Motor Coaches, Mini-Buses, Party Buses, etc. If booking a reservation for Motor Coaches, Mini-Buses, Party Buses, etc. within 7 days of their reservation there will be a mandatory FULL non-refundable deposit and a FULL non-refundable deposit for any Passenger Vans that are booked within 5 days of their reservation. Sedan and SUV orders do not require down payments unless directed by Second City Livery Service. *Please review our Cancellation Policy below for further details* CLEANING FEES/DAMAGES; Second City Livery Service requires a minimum $250 Cleaning Fee Deposit for all Buses/Motor Coaches, Mini-Buses, Passenger Vans, Party Buses, etc. in the event any vehicles need to be cleaned professionally following any completed reservations. The full cleaning fee is refunded once the vehicle is inspected and shows no professional cleaning is required. The client assumes full financial liability for any damage to the vehicles of Second City Livery Service and/or it’s affiliates vehicles caused during the rental by the client responsible for their reservation or any members of the clients party. TOLLS; Based on traffic, weather, road conditions or hours of the day, your driver will make a determination of the safest and fastest route to your destination. Your driver may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. Passengers will be charged the full toll rate. Discounted rates do not apply. Tolls may vary from trip to trip based upon the route taken. Round trip tolls will be charged on trips where the driver can not return to Chicago without paying a toll. When traveling in a Sedan, SUV, Passenger Van, Party Bus, Mini-Bus, etc. a mandatory gratuity of 20% will apply. WAITING TIME; Waiting time is charged in 15 minute increments and in comparison to your vehicles hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at O’Hare Airport and/or Midway Airport is applied from the time the clients flight is scheduled to land. Domestic flight arrivals complimentary waiting time is 45 minutes and International flight arrivals complimentary waiting time is 1-hour and 15 minutes (Ex. If you have an international flight that was scheduled to land at 3:00pm but landed at 2:30pm, your complimentary wait time will be until 4:15pm, not 3:45pm because we do understand that just because a flight lands early, it doesn’t necessarily mean there is an available gate waiting for the plane). We do not charge waiting time if we see your flight has been delayed. Waiting time charges may be incurred if a passenger arrives late to any of their reservations or pick-up locations. Time spent waiting at additional stops will also be charged as waiting-time, etc. Complimentary waiting time when not being picked up from the airports is 10 minutes. PEAK HOURS; When booking a reservation to be picked up Monday-Friday between the hours of 6:00am-9:00am and/or 2:00pm-6:00pm there will be increases to your fare due to heavy traffic conditions. All reservations being booked between the hours of 12:00am-4:30am will have increased fares. These fares are applied 7 days a week. ADDITIONAL STOPS; The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans and SUV’s are $15.00 per stop. This pricing for stops applies to a stop(s) while heading toward the passenger’s final drop-off destination (Ex. If you need to go from O’Hare Airport to Chicago, any stop that may occur while driving toward Chicago would be in the amount of $15.00. If you need to make a stop(s) at a suburb or any town that is not heading toward your final drop-off location in Chicago will incur additional mileage fees on top of your additional stopping fee. You may obtain an exact quote for additional stops in advance by phone at 312-448-8787 or email us at support@secondcitylivery.com. HOURLY CHARTERS; We have a 2-hour minimum when booking an hourly charter for our sedans or SUV’s and a 3-Hour minimum when booking an hourly charter for our Passenger Vans. Motor Coaches and/or Mini-buses have a 5-Hour minimum when booking and Party Buses have a 4-hour minimum. If an hourly charter exceeds the amount of time the vehicle was initially reserved for then extra time and all other charges will be applied accordingly. Hourly Charter prices reflect a 20 mile limit per hour to the vehicle you have chosen. Any miles over your limitation will be billed at $3.50 per mile for sedans and $4.25 a mile for SUV’s. (Ex. If you book a vehicle for 5 hours, you will be allowed 100 miles during that time frame. If you end up traveling 110 miles, there will be an additional $35.00 charge for a sedan and a $42.50 charge for an SUV). For more information on additional mileage for Passenger Vans, Motor Coaches and Mini-Buses please contact Second City Livery Service at 312-448-8787. LONG DISTANCE CHARTERS; For Long Distance Charter Pricing please contact Second City Livery Service by phone at 312-448-8787 or by email at support@secondcitylivery.com. MEET & GREET; When requesting a meet and greet service from Midway or O’Hare Airports (or any other airports) the current price is $25.00 for the service alone. The $25.00 service does not include parking fees, cart rental fees or any other airport fees, etc. AIRPORT FEES & PARKING FEES; When booking a reservation from Midway or O’Hare Airports, airport fees will be added to the fare. The airport fees and/or parking fees are based upon the parking rates and fees issued by the City of Chicago. Currently, the City of Chicago charges all Taxi and Livery drivers a $4.00 “airport departure tax” for sedans and SUV’s that are entering the airports to pick up their passengers. Passenger Vans have a $36.00 “airport departure tax” while Motor Coaches/Mini-Buses have a $54.00 “airport departure tax”. CANCELLATIONS; Cancellations for all sedan and SUV reservations must be made 8-hours before the scheduled reservation. Cancellations for Passenger Vans must be made at least 5 days before your scheduled reservation to avoid being charged the remaining 70% of your reservation. Motor Coaches, Party Buses and Mini-Buses must be cancelled at least 7 days before your scheduled reservation to avoid being charged the remaining 70% of your reservation (Note: Buses/Motor Coaches, Mini-Buses, Passenger Vans and Party Buses have a 30% non-refundable down payment at the time of booking). In order to avoid or minimize cancellation fees, clients must notify Second City Livery Service by phone at 312-448-8787 or by email at support@secondcitylivery.com. After being notified of any cancellation requests, Second City Livery Service will provide their clients with a “Cancellation Confirmation” through email. Please save the “Cancellation Confirmation” email for your records.

NO SHOWS; If Second City Livery Service is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying Second City Livery Service may also result in a no-show charge and will be charged in FULL. Being at the pick-up location and refusing transportation from Second City Livery Service will also result in a no-show charge and be charged in FULL. All reservation confirmations are sent out to clients via email on the day of the booking of their reservation(s). 24-hour automated reservation confirmations are also sent out to clients via email. If the client has not received any confirmations or is unsure of their reservation status, it is the clients responsibility to call Second City Livery Service at 312-448-8787 or email at support@secondcitylivery.com to obtain a reservation status update. Please also see our change and cancellation policies. CHANGE POLICY; Second City Livery Service requires that all reservation changes for sedan’s and SUV’s must be received by phone at 312-448-8787 or by email at support@secondcitylivery.com at least 12-hours prior to pick-up. Changes for Passenger Van reservations must be made at least 5 days before the scheduled reservation. Any reservation changes for Motor Coaches, Party Buses and Mini-Buses must be made at least 7 days before the scheduled reservation. **Please review our Down Payment and Cancellation policies shown above** CREDIT CARD POLICY; When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. Second City Livery Service may ask for more than one form of identification to ensure the validity of the card and to protect the company from fraudulent charges. Second City Livery Service may also contact law enforcement in the event of any fraudulent activities. Second City Livery Service accepts all of the following credit or debit cards for payment: American Express, VISA, MasterCard and Discover. CREDIT CARD PROCESSING; For Sedans and SUV’s credit cards are processed on the day of your pick-up. Passenger Van reservations are processed 5 days before your scheduled pick up and Buses and Mini-Buses are processed 7 days before your scheduled pick-up. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure Second City Livery Service and their customers’ maximum security for the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please visit our Privacy and Security page. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information. VIRTUAL CREDIT CARDS; Second City Livery Service does not accept online-only, virtual credit cards or any other type of “single-use” card numbers or one-time use credit card numbers that may be provided by credit card companies for online transactions such as gift cards. To prevent fraud Second City Livery Service shall have no obligation to honor transactions made with such cards.

RATES AND BILLING; All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, waiting-time, etc. Second City Livery Service rates are inclusive of taxes. AFFILIATE SERVICE POLICY; Second City Livery Service utilizes, at its discretion, licensed and insured affiliates to provide Limousine and Ground Transportation services as requested by our clients. VEHICLE IMAGES; Vehicle images presented on the Second City Livery Service website may differ from the actual vehicle. LOST OR DAMAGED ITEMS; Second City Livery Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office at 312-448-8787 for our support team or email us at support@secondcitylivery.com. Second City Livery Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates. EXCLUSIONS AND LIMITATIONS OF LIABILITY; Second City Livery Service and/or it’s affiliates are not financially liable in the event of any mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed date. Second City Livery Service and/or it’s affiliates are also not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, construction/road closures, accidents, flight/weather delays, etc. Second City Livery Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.


PET POLICY; With the exception of service animals and lap dogs, Second City Livery Service reserves the right to charge $25.00 per pet that boards any vehicle. Any animal over 25 lbs. must ride in an SUV or Passenger Van. ALL animals must be leashed or in a carrier when traveling in a Second City Livery Service affiliated vehicle. We request that when traveling with a pet, you notify a reservation specialist in advance so that Second City Livery Service can accommodate you. If you fail to notify a reservation specialist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet, with the exception of service animals. Second City Livery Service reserves the right to charge a Cleaning Fee or a Fee for any Damages that may have incurred by any pets that may have been required to be cleaned up after for any reason (including shedding) with the exception of service animals. It is suggested pets are potty trained and remain in their carriers for the duration of a trip to avoid unnecessary charges. DISABILITIES; Second City Livery Service cannot be responsible for the special needs of any of our customers, and our vehicles are not equipped to accommodate those with special needs. When our services are engaged, it is with full knowledge that our transport vehicles do not comply with the Americans with Disabilities Act, and that we hereby disclaim any liability due to our noncompliance and failure to provide reasonable accommodation as defined under such act. GENERAL PROVISIONS; You and Second City Livery Service have agreed to these Service Terms within the State of Illinois for all purposes. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) Cook County, Illinois. These Service Terms and their validity and effect will be interpreted under, and governed by, the laws of Illinois, without regard to its conflict of law provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non convenes. You agree to reimburse Second City Livery Service for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you. These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between Second City Livery Service and you, and supersede all previous written or oral agreements between Second City Livery Service and you. No action (or inaction) by Second City Livery Service may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.

Copyright © 2021. Second City Livery Service. All rights are reserved.

55 E. Monroe St.
38th Floor, Suite 3800
Chicago, IL 60603