Frequently Asked Questions

Our online booking process is very easy and convenient!

• Step 1: Click on our "Book Online or Get a Quote" button and this will bring you to our reservations page.

• Step 2: Select your service type and provide us with some basic information (Ex. To Airport on July 4th at 8:00am from 123 Sesame Street, Chicago to O'Hare Airport)

• Step 3: Click on the green "Check Pricing" button to view your vehicle options.

• Step 4: Select your vehicle.

• Step 5: View your total. Add your credit card and click "Create Trip"

If pricing for your specific request does not generate, then please visit our Contact Us page and fill out our Contact Form. We will manually review your request and email you a quote. For our Contact Form, please visit: https://secondcitylivery.com/contact

No. There is no need to call to book transportation. Our easy-to-use reservation software makes it very simple to create a reservation online very quickly and stress-free.

The only times we would suggest you call is if our pricing is not generating in our system or if your itinerary can be a little complicated and you would prefer to discuss the details with our team or we can even accept the famous "I'm not good with computers" line (but we still love you : )

Please keep in mind, even if you do decide to call, there are times you will be on a call with someone from our reservation team that can instantly help you and there are times it may even be one of our receptionists. This will depend on how busy we are. The receptionists will request all of your personal and contact information, as well as your itinerary details over the call. During the call you will likely be repeating yourself because our receptionists will not want to make a mistake when taking down your information and they cannot make typo errors because if they do miss one letter or number in your email address, guess what? The quote that we prepare and email, will never get to you.

If you're a patient person, go for the call. If you're an impatient person and you want to avoid a potentially frustrating scenario, you can also visit our Contact Us page and fill out our contact form. Everything you would say on that call; you can put it in writing instead through our Contact Form and we will reach out to you via call or email.

For our Contact Form, please visit: https://secondcitylivery.com/contact

When you create your reservation online, all you need to do is input the time your flight lands and provide us with your flight information. Whether your flight lands early or late, we will be monitoring the time your flight will land and be at the airport waiting for you.

Yes. You may book for another passenger. But it is important to create this reservation under YOUR name and you add the passenger's full name and phone number into the "notes" section of the reservation so that we can communicate with the passenger directly.

If you are an Executive Assistant, Event Planner or even a Travel Agency, let's start off with keeping it simple. You can book transportation under YOUR name for your boss or your clients. Simply add the passenger details into our "notes" section so that we can communicate with them directly.

Since you are the person in charge of travel, we can always convert your personal account to a Corporate Account for your company, with YOU being the main contact person for this Corporate Account. Every time someone from your organization travels, all you have to do is add their name and phone number into the "notes" section and we take it from there. Our number one mission with all the Executive Assistants we work with is to remove the stress from their lives. We know that you are responsible for many things. Allow us take over the Limo Service responsibility in Chicago. You book the rides and we'll do all the communicating seamlessly.

For detailed information on where we meet you upon your arrival, please visit: https://secondcitylivery.com/airport-instructions

Our meet & greet service is an optional service for airport arrivals ONLY. Our drivers will park their vehicle and walk inside the airport to meet you in the baggage claim area. They will be holding a sign with your name on it and they will assist you with your bags and walk you to your vehicle.

Please note: If you are requesting a meet & greet service from O'Hare Airport, the walk to the parking lot can be a long walk and not as convenient as you may think. We just like to be transparent about this, but if you really need the assistance and want to avoid long walks, we do also offer a Greeter Service which is pricier but we will assign a greeter to communicate with your driver and once you have your bags and are ready to go, the greeter will walk you straight to your assigned driver's vehicle that will be waiting directly outside of baggage claim for you. For more information feel free to email us at: support@secondcitylivery.com

No. We have tried this in the past and it can turn into an absolute disaster. Passengers on separate flights will also need separate vehicles when booking transportation.

The driver assigned to your reservation will reach out to you via text message one day before your scheduled reservation; this is especially for morning reservations. If you have a reservation scheduled for the afternoon or even later in the evening, your driver may contact you on the same day.

Luggage travels in the trunk or cargo area, not the passenger cabin. The only exceptions are small personal items such as backpacks and purses, which can stay with you.

This answer depends on the number of passengers. But even if it is only ONE passenger traveling with a golf bag or any oversized items, it will require an SUV reservation at minimum. We do NOT offer sedan service with golf bags or any other oversized bags.

As an example, if you have (3) passengers with golf bags, an SUV is still fine because we can drop the third row and make room for the golf bags. But if you are now dealing with 4 or more passengers with golf clubs, this will now start to fall in the category of needing a Sprinter van.

If you have any questions regarding this topic, send us an email at: support@secondcitylivery.com

For international travelers, always feel free to let us know if you'd like us to reach out through WhatsApp or if a simple text to your international number works.

Yes. We offer both car seats and booster seats. Pricing for our car seats is $35.00 per car seat and pricing for our booster seats is $15.00 per booster seat.

The car seat option can be selected when you are creating your reservation online. Once you add the car seat to your reservation, the only thing we request from you is to add into the "notes" section whether you need a "rear-facing" or "forward-facing" car seat. Otherwise, we will call or email you to ask for the type of car seat.

Please note: Our system does not show an option for a booster seat. If you are in need of a booster seat, select the car seat option when you are creating your reservation. Once you have added the car seat option, we only request that you mention in the "notes" section that you need a "booster seat". When we see your request is for a booster seat, we will manually adjust the price on the reservation from $35.00 to $15.00 for the booster seat.

Our cancellation policy will vary based on the vehicle type. To learn more about our cancellation policy please visit: https://secondcitylivery.com/terms

Yes. We offer transportation for special events of all sizes, such as: Corporate Events, Sporting Events, Concerts, Weddings, Proms, etc.

If you have any questions about an upcoming event, feel free to contact us: https://secondcitylivery.com/contact

There is not a single answer to this question. Depending on where the event is taking place and depending on the type of service or vehicle requested, the pick-up location will vary. Here are some popular pick-up locations:

• Soldier Field: 18th Street and Indiana Ave.
• Wrigley Field: Addison and Racine
• United Center: Warren Blvd by Parking Lot C
• Northerly Island: Typically, by the Field Museum

If you have any questions, feel free to email us at: support@secondcitylivery.com

We accept all major credit cards and Zelle.

Yes. As long as there is a divider in the vehicle between the driver and passengers. If there is no divider inside the vehicle, it is illegal in the City of Chicago and in the State of Illinois to have an open container inside the vehicle.

Yes. We do allow pets in our vehicles but cleaning fees do apply. For more information on our pet policy, please visit: https://secondcitylivery.com/terms

Unfortunately, our vehicles are not equipped to accommodate those with special needs. For more information, please visit: https://secondcitylivery.com/terms

All of our chauffeurs have a valid City of Chicago Chauffeur's License.

What this basically means is that our drivers know the city of Chicago, have been drug tested and have completed a federal background check.

Yes. All of our vehicles are commercially insured with a minimum liability insurance of $350k.