Terms & Conditions

All advertised fares are subject to change without notice and may vary due to Peak Hours, Weekends, Holidays, Proms, Weddings, Sporting Events, Concerts, etc.

The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Please note Second City Livery Service reserves the right to cancel any reservation with or without notice. Fees for additional mileage, tolls, fuel surcharges, waiting-time, additional stops, parking, airport fees, peak-hours, etc. may not be included in the estimate and will increase your rate.

Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from our office at 312-448-8787 before proceeding on your way.

If you request a quote from Second City Livery Service, a quote will be sent via email once all the necessary transportation details are provided by the client. It is the client's responsibility to confirm the quote through their client portal as soon as possible if they decide to move forward with the services quoted. If the client has never received a quote or confirmation email, it is the client's responsibility to check their spam and junk folders since emails can end up there at times. If no quotes or confirmations were received, the client can call Second City Livery Service at 312-448-8787 or email support@secondcitylivery.com for a quote or confirmation status.

Availability for vehicles is ALWAYS subject to change. Just because a quote was requested a month, week or day in advance does not mean the vehicle is still available and Second City Livery Service reserves the right to deny any late confirmations or a confirmed reservation by the client. If the client does not want to move forward with the quote that was provided, no action needs to be taken. There is no need to request a cancellation because a quote is ONLY a quote, it is not a confirmed trip. If a reservation is confirmed, the client will receive a 12–24-hour automated text or email that confirms the reservation a day in advance. Direct communication via text may also be made by Second City Livery Service's assigned chauffeur.

A 30% non-refundable down payment is mandatory when booking any type of Passenger Sprinter Vans, Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limousines, etc. The remaining balance for Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limousines or any type of Sprinter Vans is due 7 days before their scheduled reservation date, at which point the entire reservation becomes fully non-refundable and cannot be changed to a different vehicle, date, or time. If booking a reservation for any Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limousines, Sprinter Vans, etc. within 7 days of the reservation, there will be a mandatory FULL non-refundable deposit and it cannot be changed to a different vehicle, date, or time. Sedan and SUV orders do not require down payments unless directed by the management of Second City Livery Service. **Please review our Cancellation Policy below for further details.**

Second City Livery Service requires a minimum $250 Cleaning Fee Deposit for all Buses/Motor Coaches, Mini-Buses, Passenger Vans, Stretch Limousines, Party Buses, etc. in the event any vehicles need to be cleaned professionally following any completed reservations. The full cleaning fee is refunded once the vehicle is inspected and shows no professional cleaning is required. The client or any members of the client's party assume full financial liability for any damage to the interior or exterior of any of the vehicles of Second City Livery Service and/or any affiliate vehicles caused during their reservation.

Based on traffic, weather, road conditions or hours of the day, your driver will make a determination of the safest and fastest route to your destination. Your driver may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. Passengers will be charged the full toll rate. Discounted rates do not apply. Tolls may vary from trip to trip based upon the route taken. Round-trip tolls will be charged on trips where the driver cannot return to Chicago without paying a toll. When traveling in a Sedan, SUV, Passenger Van, Party Bus, Mini-Bus, etc. a mandatory gratuity of 20% will apply.

Second City Livery Service and its chauffeurs will always assist their clients with their luggage being put in and taken out of our vehicles. We expect our clients to have their luggage curbside or outside of their pick-up locations when our drivers arrive for the scheduled reservation. It is not the responsibility of Second City Livery Service or its chauffeurs to carry a client's luggage up and down stairs or inside any personal or commercial properties. Luggage is prohibited to be inside the seating area of ANY vehicles. Sedans have a maximum capacity of 2–3 pieces of luggage in their trunk space and SUVs have a maximum capacity of 5–6 pieces of luggage. Please note the amount of luggage mentioned is an estimate based on carry-on sized luggage. The driver has the right to refuse transportation to the passenger who brought more luggage/bags than the vehicle's trunk can store and the passenger will be charged in FULL for their reservation. If we can accommodate on short notice and bring a larger vehicle to assist, it will be the responsibility of the client to pay for the vehicle that initially arrived as well as the second vehicle. Always create reservations accordingly to fit your needs. Golf bags, ski bags, bicycle cases or any other large cases require a mandatory SUV reservation, even if it is only one person traveling.

All children's car seat orders require a mandatory SUV reservation. We do not provide children's car seats for sedan reservations. It is the client's responsibility to inform Second City Livery Service of the type of car seat that is needed for their child in order for the chauffeur to arrive at the pick-up location with the correct type of car seat set up. It is the client's responsibility to look at the car seat and make sure there are no additional adjustments that need to be made before seating the child in the car seat. Second City Livery Service currently provides forward and rear-facing car seats for $35.00 per car seat. Booster seats are $15.00 per booster.

Waiting time is charged in 15-minute increments in comparison to your vehicle's hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at O'Hare Airport and/or Midway Airport is applied from the time the client's flight arrives at its gate. Domestic flight arrivals have a complimentary waiting time of 1 hour after the flight has arrived at the gate. International flight arrivals have a complimentary waiting time of 90 minutes after arriving at the gate. We do not charge waiting time if we see your flight has been delayed. Waiting time charges may be incurred if a passenger arrives late to any of their reservations or pick-up locations; time spent waiting at additional stops will also be charged as waiting time. Complimentary waiting time when not being picked up from the airports is 15 minutes.

When booking a reservation to be picked up Monday–Friday between the hours of 6:00 am–9:30 am and/or 1:00 pm–6:30 pm there will be increases to your fare due to heavy traffic conditions. All reservations being booked between the hours of 12:00 am–5:30 am will also have increased fares and/or a "Night-Owl fee." These fares are applied 7 days a week.

The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans are $15.00 and SUVs are $20.00 per stop. Additional stops for Passenger Vans are $30.00 per stop. This pricing applies to a stop(s) while heading toward the passenger's final drop-off destination. If you need to make a stop(s) at a suburb or any town that is out of the way and not heading toward your final drop-off location in Chicago, it will incur additional mileage fees on top of your stopping fee or simply be considered an Hourly Charter and charged accordingly. You may obtain an exact quote for additional stops or have any questions or concerns answered in advance by calling our office at 312-448-8787 or emailing support@secondcitylivery.com.

There is a 2-hour minimum hourly charter when being picked up from an event located at Wrigley Field, Soldier Field, United Center, etc. due to the road closures and heavy traffic congestion that takes place at these events. 3-hour minimums and/or "Event-Fee" pricing may apply depending on the event or artist performing. Please note every Event Location is different and is priced differently. Locations outside of Chicago such as the Credit Union 1 Amphitheatre located in Tinley Park, IL are only accepted as a FULL hourly charter due to the difficulty of picking up from these locations. Event fees will also apply when picking up from any bars or nightclubs. If you have any questions or concerns about any Events, please contact our office at 312-448-8787 or email support@secondcitylivery.com.

City of Chicago and State Law prohibits alcohol consumption in vehicles that do not have a divider between the driver and its passengers. For any questions regarding this matter, call Second City Livery Service at 312-448-8787 or email support@secondcitylivery.com.

Second City Livery Service has a 2-hour minimum when booking an hourly charter for sedans or SUVs. There is a 3-hour minimum when booking an hourly charter for Executive-style Sprinter Vans. Stretch limousines, Limo-style Sprinter Vans and Party Buses require a 4-hour minimum for hourly charters. Buses/Motor Coaches and/or Mini-buses require a 5-hour minimum when booking an hourly charter.

Second City Livery Service has a 3-hour minimum for sedans or SUVs when booking an hourly charter for weddings, birthdays, or quinceañeras. There is a 4-hour minimum for sedans and SUVs required for proms. 4-hour minimum for weddings, birthdays, proms or quinceañeras when booking an hourly charter for Passenger Sprinter Vans, Stretch Limos, and Limo Sprinters. If an hourly charter exceeds the amount of time the vehicle was initially reserved for, extra hours and all other charges will be applied accordingly. If an hourly charter is going to exceed its amount of time originally requested and the particular vehicle requested is scheduled to be at another pick-up location by a certain time, then Second City Livery Service and its affiliates reserve the right to not extend the original reservation. Hourly Charter prices reflect a 20-mile limit per hour for sedans and SUVs. Any miles over your limitation will be billed at $3.00–$4.00 per mile for sedans and $5.00–$6.00 per mile for SUVs. For more information on mileage allowance or additional mileage fees for Passenger Vans, Limousines, Motor Coaches and Mini-Buses please contact Second City Livery Service at 312-448-8787.

For Long Distance Charter Pricing please contact Second City Livery Service by phone at 312-448-8787 or by email at support@secondcitylivery.com.

When requesting a meet-and-greet service from Midway or O'Hare Airports (or any other airports) the current price is $40.00 for the service alone. The $40.00 service may not include parking fees, cart rental fees or any other airport fees, etc.

When booking a reservation from Midway Airport or O'Hare Airport, airport fees will be added to the fare. The airport fees and/or parking fees are based upon the parking rates and fees issued by the City of Chicago and/or its airports. Currently, the City of Chicago charges all Taxi and Livery drivers a $4.00 "airport departure tax" for sedans and SUVs entering the airports to pick up their passengers. Passenger Vans have a $36.00 "airport departure tax" while Motor Coaches/Mini-Buses have a $54.00 "airport departure tax" fee.

Cancellations for all sedan and SUV reservations must be made at least 12 hours before the scheduled reservation. Cancellations for Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limousines and all types of Sprinter Vans must be cancelled at least 8 days before the scheduled reservation to avoid being charged the remaining 70% of the reservation balance (Note: Buses/Motor Coaches, Mini-Buses, Sprinter Vans, Stretch Limos and Party Buses ALL require a 30% non-refundable down payment at the time of booking). Cancellations made manually through the client portal during a cancellation time that is not within the Terms of Second City Livery Service may be reversed and charged accordingly. In order to avoid or minimize cancellation fees, clients must notify Second City Livery Service by phone at 312-448-8787 or by email at support@secondcitylivery.com. After being notified of any cancellation requests, Second City Livery Service will provide clients with a "Cancellation Confirmation" through email. Please save the "Cancellation Confirmation" email for your records.

If Second City Livery Service is unable to contact or communicate with the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying Second City Livery Service may also result in a no-show charge and will be charged in FULL. Being at the pick-up location and refusing transportation from Second City Livery Service will also result in a no-show charge and be charged in FULL.

Second City Livery Service reserves the right to charge the reservation with the higher rate if the reservation was not changed at least 8 hours before pick-up. There will be NO pricing adjustments if the customer changes to a shorter trip. If the customer requests to change the destination to somewhere further away, the price will be adjusted accordingly and a "Reservation Change Fee" may be applied. Second City Livery Service also reserves the right to decline ANY changes to ANY reservation on short notice since these types of changes can affect the company's timing with other trips. If we cannot accommodate the changes and a cancellation is requested, the original reservation will be processed in FULL and would be Non-Refundable and Non-Transferrable. We strongly suggest mentioning any reservation changes for sedans and SUVs at least 12 hours prior to pick-up. Any reservation changes for Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limos or any type of Sprinter Vans must be made at least 8 days before the scheduled reservation.

Second City Livery Service accepts American Express, VISA, Mastercard and Discover for payments. When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. Second City Livery Service may ask for more than one form of identification to ensure the validity of the client and the credit card being provided in order to protect the company and cardholder from fraudulent charges. Second City Livery Service reserves the right to not accept a payment by credit card and request payment in other form. Second City Livery Service may also contact law enforcement in the event of any fraudulent attempts or activities.

Second City Livery Service accepts Zelle and CashApp payments. For more information on how to pay Second City Livery Service through these payment methods, contact us via email at support@secondcitylivery.com.

For sedan and SUV reservations, credit cards are processed on the day of your scheduled pick-up and in some cases (1) day before your scheduled pick-up. Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limos or any type of Sprinter Vans are processed 7 days before your scheduled pick-up. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure Second City Livery Service and their customers' maximum security. We pledge to continually adopt new security technology as it becomes available. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information.

Second City Livery Service does not accept online-only, virtual credit cards or any other type of "single-use" card numbers or one-time use credit card numbers that may be provided by credit card companies for online transactions such as gift cards. To prevent fraud Second City Livery Service shall have no obligation to honor transactions made with such cards.

All rates are subject to audit before or after order completion. Upon any audit, pricing corrections may be implemented by Second City Livery Service. Pricing corrections may also be implemented due to software pricing errors. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, waiting-time, etc. Second City Livery Service rates are inclusive of taxes and credit card processing fees.

A1A, Inc. dba Second City Livery Service utilizes, at its discretion, licensed and insured affiliates to provide Limousine and Ground Transportation services as requested by our clients.

Vehicle images presented on the Second City Livery Service website may differ from the actual vehicle that will arrive to pick up its passenger(s).

Second City Livery Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in any of our vehicles. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office at 312-448-8787 or email us at support@secondcitylivery.com with any information that may help us retrieve your belongings. Second City Livery Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates or postal rates.

Second City Livery Service and/or its affiliates are not financially liable in the event of any mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed date. Second City Livery Service and/or its affiliates are also not responsible for missed flights, abandoned plans or financial losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, construction/road closures, accidents, flight/weather delays, etc. Second City Livery Service's liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare of your reservation.

A1A Inc dba Second City Livery Service shall have no liability with respect to its obligations under this agreement or otherwise for consequential, exemplary, special, indirect, incidental or punitive damages even if it has been advised of the possibility of such damages. This limitation applies to all causes of action or claims in the aggregate, including without limitation breach of contract, breach of warranty, indemnity, negligence, strict liability, misrepresentation, and other torts. You and Second City Livery Service each understand and agree that these remedies, exclusions and limitations allocate the risks of service non-conformity as authorized by the Uniform Commercial Code and/or other applicable laws. Second City Livery Service's fares for services reflect, and are set in reliance upon, this allocation of risk and the exclusion of consequential damages and limitations of liability set forth in this agreement. The foregoing limitations of liability apply without regard to any intentional misconduct or gross negligence by Second City Livery Service.

Due to COVID-19 Second City Livery Service has implemented the CDC (Center for Disease Control), Department of Health and State of Illinois Protocol Guidelines for the safety of our passengers and drivers. All vehicles of Second City Livery Service are disinfected daily. Second City Livery Service's drivers and/or affiliate drivers are required to stay home and quarantine for a minimum of 7–10 days if they are showing COVID-19 symptoms. All active drivers must provide all passengers with hand sanitizer. Drivers will wear face coverings upon request. Please contact Second City Livery Service in advance to make sure your driver has a mask in their vehicle. Please note if anyone at the pickup location has been sick or quarantined due to COVID-19, or has been in recent close contact with someone showing COVID-19 symptoms, please contact Second City Livery Service at 312-448-8787 to reschedule your transportation to a more advantageous time frame for the safety of both the passengers and our drivers.

Second City Livery Service reserves the right to charge $60.00 per pet that boards any vehicle in order to cover minor cleaning costs due to shedding and the possibility of affecting the next trip for the driver due to having to make a stop and take the time out to clean their vehicle. Any animal over 25 lbs. must ride in an SUV or Passenger Van. ALL animals must be in a carrier when traveling in a Second City Livery Service affiliated vehicle. We request that when traveling with a pet, you notify a reservation specialist in advance so that Second City Livery Service can accommodate you. If you fail to notify a reservation specialist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet, with the exception of service animals. Cleaning fees do still apply to service animals. Second City Livery Service reserves the right to charge an additional Cleaning Fee or a Fee for any Damages that may have been incurred during the duration of the trip by any pets. It is suggested pets are potty-trained and remain in their carriers for the duration of the trip for the safety of our drivers and passengers AND to also avoid unnecessary cleaning charges or charges for damages which all can begin at a $250 minimum.

Second City Livery Service cannot be responsible for the special needs of any of our customers, and our vehicles are not equipped to accommodate those with special needs. When our services are engaged, it is with full knowledge that our transport vehicles do not comply with the Americans with Disabilities Act, and that we hereby disclaim any liability due to our noncompliance and failure to provide reasonable accommodation as defined under such act.

You and A1A, Inc. dba Second City Livery Service have agreed to these Service Terms within the State of Wyoming for all purposes. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) Wyoming. These Service Terms and their validity and effect will be interpreted under, and governed by, the laws of Wyoming, without regard to its conflict of law provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non conveniens. You agree to reimburse A1A, Inc. dba Second City Livery Service for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you. These Service Terms (and any other operating rules or terms posted on the Site, including, without limitation, the Privacy Policy) constitute the entire agreement between A1A, Inc. dba Second City Livery Service and you, and supersede all previous written or oral agreements between A1A, Inc. dba Second City Livery Service and you. No action (or inaction) by A1A Inc. dba Second City Livery Service may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.